Legal

Privacy Complaints.

How to complain about the way we have handled your personal data, and what happens next.

Last updated: 31 July 2026

1. What this page is for

If you think Reddy Apps LTD has handled your personal data wrongly - for example, we contacted you when you asked us not to, we hold data about you that we should not, or we have not answered a request about your data - you have the right to complain to us, and this page tells you how. It covers all our products and services, including the SmashingSite service.

Our Privacy Policy explains what data we collect and why.

2. How to make a complaint

Email info@reddyapps.co.uk with the subject line "Privacy complaint". Tell us:

  • what happened, and when;
  • how it affects you; and
  • what you would like us to do about it.

If you prefer, you can write to us at: Reddy Apps LTD, Unit 82a James Carter Road, Bury St. Edmunds, IP28 7DE.

Making a complaint is free. You do not need to use any particular form of words - if it is clear you are unhappy about how we have handled your data, we will treat it as a privacy complaint.

3. What happens next

  • Acknowledgement within 30 days. We will confirm we have received your complaint within 30 days of us receiving it. In practice we aim to acknowledge much sooner.
  • Investigation. We will look into what happened, take appropriate steps in response, and where something has gone wrong, put it right. If it takes time, we will keep you updated on progress.
  • Our reply. We will tell you the outcome of your complaint, and what we have done, without undue delay.

4. Who handles your complaint

Privacy complaints are handled personally by the director of Reddy Apps LTD responsible for data protection. They are not passed to a call centre or a third party. Your complaint, and our record of it, are used only to investigate and resolve the matter.

5. If you are not satisfied

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk/make-a-complaint or on 0303 123 1113. You can go to the ICO at any time - you do not have to complain to us first - though we would welcome the chance to put things right before you do.